Tag Archives: Communication

Increasing Response Rates

Patient experience surveys are a cornerstone of public reporting and pay-for-performance initiatives. Some healthcare providers, payers, and other stakeholders have expressed concerns about declining response rates and representativeness of these surveys [pdf], especially for underserved groups. Increasing response rates is an important goal. Several strategies have been proposed to increase response rates, including administering surveys… Read More »

Becoming Adept at Policy in Health Advocacy

The pursuit of health equity requires public health and medical professionals to become adept at policy in their health advocacy work. The American Public Health Association (APHA), in fact, defines policy work as one of its 10 essential public health services. APHA says professionals should be capable of “creating, championing and implementing policies, plans and laws”.… Read More »

Patient-Centered Transitional Care

By | August 12, 2021

How is research on patient-centered transitional care going? A supplement on this topic funded by the Patient-Centered Outcomes Research Institute (PCORI) was recently published in Medical Care. Care transitions are “ripe with hazard,” as discussed in an editorial from Amy Berman. As pointed out by Berman, figuring out what works and what doesn’t is critical to… Read More »

Scams Come to Life During a Deadly Pandemic

By | April 8, 2021

COVID-19-related scams are spreading nearly as fast as COVID-19 and threatening the health and safety of our communities. Since January 2020, people across the country have filed over 426,000 COVID-19-related complaints to the Federal Trade Commission (FTC) about fraud, identify theft, and other consumer protection. They have reported losses totaling over $397 million. As trusted… Read More »

CMS Launches Compare Website Replacement: How does it measure up?

This fall, CMS launched two new websites: Care Compare and the Provider Data Catalog (PDC).  Both tools replaced the eight existing Compare tools and data.medicare.gov, which were sunset last year. The data included on Care Compare is intended to help Medicare beneficiaries make informed decisions about their care. While there have been articles and press releases… Read More »

A Revisionist History of COVID-19

Note from the Editors: Last week capped two jam-packed weeks of political nominating convention activities. COVID-19 was discussed at both conventions. The Washington Post fact-checked some of the health care claims at the Democratic convention. Here, with the permission of Kaiser Health News and Politifact, we are republishing their recent fact-checking of the COVID-19 content from the Republican… Read More »

Beyond Evidence Reporting: Evidence Translation in an Era of Uncertainty

For decades, peer-reviewed journals have been a critical pathway for disseminating and advancing scientific knowledge. However, curbing the spread of misinformation requires evidence translation by experts into plain English. The rapidly evolving knowledge base on COVID-19 shines a spotlight on the issue. For example, a recent article in the New England Journal of Medicine offered… Read More »

Patient Portals: Part 3 – The Future of Portals

By | December 5, 2019

Welcome to the final post in our series on patient portals – an attempt to imagine the future. Part 1 of this series summarized the latest data on who is using portals. Part 2 explained some of the barriers to use as well as what factors increase use. Evidence of Increased Patient Engagement and Other… Read More »

Patient Portals: Part 2 – What Factors Affect Patient Use?

By | November 22, 2019

In Part 1 of this series, I summarized the latest data on who is accessing patient portals and for what purposes. In this post, I discuss the facilitators and barriers to patient portal use. General barriers to patient portal use Let’s start by discussing barriers to portal use. Patient portals have generally not been created to… Read More »

APHA 2019 Preview

By | October 31, 2019

Creating the Healthiest Nation: For science. For action. For health. The annual meeting of the American Public Health Association is just around the corner! The meeting starts this weekend, November 2nd, and runs through November 6th in Philadelphia. Special Sessions The Medical Care Section has some fantastic sessions planned for the meeting. In addition to… Read More »

Social Media and our Mental Health

By | September 26, 2019

Do you use social media? If so, how many social media platforms (e.g., Facebook, Twitter, Instagram, Pinterest, LinkedIn) are you a member of? With about 40% of the world’s population already on some form of online social media, even if you don’t use it, you’ve probably heard of it.  Devoting several hours each day to… Read More »

Helping People with ASD Find the Right Information: Interview with Speech Pathologist Lauren Ross

By | December 4, 2018

If you have a question, how do you find the answer? Many of us do a quick Google search or search out the answer at a library.  However, people with Autism Spectrum Disorder (ASD) and their families face many challenges and barriers when trying to locate information. A recent episode of the (highly recommended) podcast… Read More »

When legal ramifications restrict survey research, we all suffer

By | April 26, 2018

“A graduate student was threatened with a lawsuit and retraction of a published paper unless she paid thousands of dollars and signed a retroactive license for having used a measure without paying the fee.” This example was one of the motivating factors for a recent Medical Care commentary by Dr. Ron Hays and colleagues. The commentary… Read More »

Survey says: Most women don’t know about breast cancer overdiagnosis and overtreatment

By | October 4, 2017

October is here, so along with the fall foliage, prepare yourself for a deluge of pink ribbons, umbrellas, bumper stickers, and billboards: it’s Breast Cancer Awareness Month. Started as a well-intentioned campaign to raise awareness about breast cancer and fundraise for breast cancer research, some have said that the movement commodifies a deadly disease at… Read More »

Tools to improve coordination in primary care

By | July 28, 2016

Last month, I left readers with a bit of cliffhanger: How do we actually improve care coordination? Last time, I suggested there were some great ideas, and now it’s time to delve into three promising strategies: 1) individualize and personalize the electronic medical record (EMR); 2. fix the hospital discharge process; and 3) make it a part of normal practice to measure care coordination. Read on for more about each of these tools…

Autism and iPads: An Interview with Speech Language Pathologist Lauren Ross

By | July 14, 2016

In 2014 the Centers for Disease Control and Prevention reported that one in every 68 children have autism spectrum disorder (ASD). Consequently, there is a lot of discussion regarding potential causes of autism. However, for this post, I wanted to move away from this more commonly discussed topic and focus instead on how assistive technology (specifically iPads) are being… Read More »

Lost in translation: Medical translators can help overcome language barriers only if…

By | November 29, 2016

As our country’s diverse populations grow, the variety in the numbers of spoken languages and dialects is also on the rise. In 2013, approximately 25.1 million individuals were considered Limited English Proficiency (LEP), which is a term that refers to individuals ages 5 and older who report speaking English less than very well as per… Read More »