Author Archives: Rebecca Anhang Price, Marc N. Elliott, and Ron D. Hays

About Rebecca Anhang Price, Marc N. Elliott, and Ron D. Hays

Rebecca Anhang Price is a senior policy researcher at the RAND Corporation. Her research focuses on developing and deploying measures for monitoring and evaluating health care quality, with emphasis on patient and family experiences of care. She currently leads work funded by the Centers for Medicare & Medicaid Services, Agency for Healthcare Research and Quality, and foundations to support national implementation of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey; assess the hospice component of the Value-Based Insurance Design model; and develop measures of care quality for the seriously ill. She received her Ph.D. in health policy from Harvard University.

Increasing Response Rates

By | December 15, 2022
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Patient experience surveys are a cornerstone of public reporting and pay-for-performance initiatives. Some healthcare providers, payers, and other stakeholders have expressed concerns about declining response rates and representativeness of these surveys [pdf], especially for underserved groups. Increasing response rates is an important goal. Several strategies have been proposed to increase response rates, including administering surveys… Read More »